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What is kratom?
Kratom refers to the leaves of the tropical evergreen tree mitragyna speciosa, which is native to Southeast Asia. Kratom has a long history of use across countries like Indonesia and Malaysia that spans centuries.
What are kratom strains/colors?
Just like coffee or tea, kratom is available in various forms, or “strains” depending on the species from which it was sourced. Kratom strains are often classified by color — such as red vein, white vein, or green vein — and named after their region of growth or their distinctive traits. For instance, Red Indo most likely refers to red-veined kratom that was grown and harvested in Indonesia.
What are “special blends?”
Our special kratom blends include hard-to-find kratom strains and combinations of existing strains, masterfully fused to create unique products.
What are “alkaloids?”
Alkaloids are organic compounds that are found naturally in kratom leaves and various other plants. They’re responsible for creating the signature aromas of kratom. You’re probably familiar with many alkaloids — one of the most popular in the world is caffeine.
Why does the consistency of kratom products matter?
Most kratom is dried and ground into a fine powder before being sold. However, if the kratom isn’t properly ground, customers might encounter large chunks of unprocessed leaves. Fortunately, our kratom is finely-ground and free of coarse plant matter.
Are your kratom products lab-tested?
Yes, all of our kratom products are lab-tested for contaminants.
Where does your kratom come from?
All of our kratom is imported directly from experienced growers in Southeast Asia, where kratom grows natively.
Where can I learn more about kratom?
Our blog is a great place to start!
What sets Koko Kratom apart from other vendors?
We offer a wide selection of kratom products, including classic strains and special blends. All of our kratom is lab-tested and available at affordable prices. Plus, our customer service is second to none.
Shipping & Customer Service
What’s your refund/return policy?
We offer a 30-day Satisfaction Guarantee with all of our products. If you’re unsatisfied with your purchase(s) for any reason, contact us within 30 days of delivery, and we’ll arrange a full refund.
When will my order ship?
While we strive to ship every order as soon as possible, shipping times can vary depending on when you placed your order. We ship all orders placed before 5 PM CST Monday through Friday the same day. However, if you place an order after 5 PM CST, we’ll ship your order on the next eligible business day.
Where do you ship?
We ship all over the United States. However, due to regulatory restrictions, we can’t ship to AL, AR, IN, RI, VT, or WI.
Do you offer any discounts, sales, or coupons?
We do! We regularly markdown our products, so make sure to check-in periodically to score the latest discounts. We also offer free shipping when you spend $99 or more.